Little personal background. I was a Senior Procurement Manager of capital projects for an Engineering, Procurement, and Construction company (EPC).

I was layed off back in early 2009 from this EPC company due to 4 major oil/ gas producing and refining client's projects (totaling 1.2B) being dropped and canceled, right when our schedules to purchase major long lead capital equipment for the projects. I was no longer billable by my company.

I spent most of my little savings to stay afloat with my mortgage. My mortgage company CitiMortgage told me to apply for their Home Modification program they offered to lower my payment during their approval process. I sent them all my creditials to show my loss of more than $20,000.00 in income anually due to me excepting an employment offer with another company. I give God the glory for this job He lead me too.

Anyway, it has been now over a year of waiting and me re-submitting all my credentials 2 or 3 times, again and again with CitiMortgage and each month that ticks by, they said that because I agreed to go through this Home Mod Program, my debt keeps building. I ask them to explain the process. They said that do not have enough underwriters to handle all the millions of requests and are overwelmed and this process obvious is taking longer. Each time I had to resubmit my credentials they requested (bank statements, pay stubs, utility bills to prove my residency) because….all of a sudden…they do not have my information on file. Well, is that a delay tacktick or what. They also said that after I'm approved for the Home Mod, they will recontract me by putting all this back penalties, back interest, and all other fees by adding 10 more years at the end of my note at a lower interest rate graduating back to my original interest rate over the next 5 years. Today, I have just re-submitted my credentials all over again, because they had requested again and this process is starting all over again. I have been keeping a written record of every phone call and resubmitance of all my information, documents…etc. I get their automated phone calls at least 3-4 times a week and I call them back documenting the phone discussions, asking what they need as far as paper work and they are back and forth saying we need this and that of docs I have already submitted or they keeping saying that this process take awhile because of the economy or some other excuse. This is really frustrating.

I am really keeping positive and keep doing what they request hoping that I can move on. This has been a real painful process…..

I'm wondering if any other person is going through this like I am. I am really trying to stay in my home and working to get back on track, find better pay again…etc. and doing what ever it takes to be approved. I am really loosing confidence in this process and doubt is creeping in as this process continues.

I want to thank you for your articles, they are very informative. Your other staff members are very informative and I want to thank all for your hard work.

If you recieve this e-mail and response and have any advice you can give me on a personal level, I would be very grateful.

From your avid reader and subcriber of the Money Morning Newsletter,

Hanging in There.